Legal

Terms of Service

Effective date: June 11, 2026 · Last updated: June 11, 2026

Welcome to Eatrivo. These Terms of Service ("Terms") are a legal agreement between you and Eatrivo Services LLC, a California limited liability company ("Eatrivo," "we," "us"), governing your use of eatrivonutrition.com, the Eatrivo web and mobile apps, and the coaching services we provide through them (together, the "Service"). Please read them — especially Section 4, which explains what Eatrivo is and, just as importantly, what it is not.

1. Acceptance of These Terms

By creating an account, subscribing, or otherwise using the Service, you agree to these Terms and to our Privacy Notice, which explains how we handle your information. If you do not agree, please do not use the Service.

2. Eligibility

You may use the Service only if:

• You are 18 years of age or older. We confirm this with an age check performed on your device at signup; your date of birth is not transmitted to or stored by us.
• You live in the United States. The Service is designed for U.S. residents.
• You have not previously been suspended or removed from the Service.

3. The Service

Eatrivo provides non-clinical nutrition coaching. When you join, you complete an intake questionnaire about your goals, schedule, food preferences, grocery budget and stores, and household, and we match you with a registered dietitian nutritionist (RDN) supported by our human support team. The Service includes coaching guidance, meal logging, nightly check-in surveys, weekly adherence scores, chat with your care team, scheduled live video sessions (delivered in real time and not recorded unless we explicitly tell you otherwise in the product), grocery lists, and related features. We may improve, add, or remove features over time.

4. Important: Eatrivo Is Not Medical Care

Please read this section carefully.

• Eatrivo provides non-clinical nutrition coaching only. Eatrivo is not a healthcare provider and does not provide medical nutrition therapy, medical advice, diagnosis, or treatment of any kind.
• Although our coaches are registered dietitian nutritionists, they work with you through Eatrivo in a coaching capacity — not as your clinician — and nothing in the Service creates a provider–patient relationship.
• The Service is not a substitute for professional medical care. Always consult your physician or another qualified health professional before making changes to your diet, especially if you have or suspect a medical condition, are pregnant or nursing, or take medication. Never disregard or delay seeking medical advice because of something you read or heard through the Service.
• If you are experiencing a medical emergency, call 911 immediately. If you are experiencing a mental health crisis or thoughts of self-harm, call or text 988 to reach the Suicide & Crisis Lifeline. The Service is not designed for, and must not be relied upon in, emergencies or crises.

You acknowledge this during intake, and you reaffirm it each time you use the Service.

5. Your Responsibilities

• Be accurate. Provide accurate, current information in your account, intake answers, and check-ins. Your coaching is only as good as the information behind it.
• Do not submit medical information. Do not submit medical records, lab results, diagnoses, medication lists, or treatment plans anywhere in the Service. We run an automated redaction system that removes medical and clinical details from intake answers before storage, but you are responsible for not submitting that information in the first place.
• Use the Service acceptably. Do not use the Service to break the law, harass or harm anyone (including our care team), impersonate others, attempt to access other users' data, probe or disrupt our systems, scrape the Service, reverse-engineer our software, or use the Service to build a competing product.
• Use it for yourself. Your account and coaching are personal to you and may not be shared or resold.

We may suspend or terminate accounts that violate these responsibilities.

6. Accounts and Security

You can create an account with an email address and password or by signing in with Google or Apple. You are responsible for safeguarding your credentials and for all activity under your account. Tell us right away at support@eatrivonutrition.com if you suspect unauthorized access. We are not liable for losses caused by someone using your account with credentials you failed to keep secure.

7. Subscriptions, Billing, and Cancellation

• Plan and price. Eatrivo Pro is a subscription billed at $150 per month.
• Billing. Payments are processed by Stripe. By subscribing, you authorize recurring monthly charges to your payment method. Eatrivo does not store your full card number.
• Automatic renewal. Your subscription renews automatically each month until you cancel.
• Cancellation. You can cancel anytime. When you cancel, you keep access through the end of your current billing period, and you will not be charged again.
• Refunds. We do not provide refunds or credits for partial billing periods, except where required by law.
• Price changes. If we change the subscription price, we will notify you in advance, and the new price will apply only from your next billing period after the notice. If you do not agree with the change, you can cancel before it takes effect.
• Failed payments. If a renewal payment fails, we may retry it and may suspend your access until payment succeeds.

8. Account Deletion

You can delete your account at any time in the app (Settings → Privacy) or by emailing support@eatrivonutrition.com. Deleting your account:

• cancels any active subscription;
• permanently deletes your personal data. Deleted accounts and their data cannot be restored, and creating a new account — even with the same email address — will not bring back your prior data; and
• does not affect minimal records (such as billing/transaction records and audit or legal compliance records) that we are required by law to retain.

See our Privacy Notice for full details.

9. Communications

By creating an account, you consent to receive service-related communications from us by email and push notification — things like check-in reminders, session scheduling, messages from your care team, and account or billing notices. You can turn off push notifications in your device or app settings and unsubscribe from non-essential emails at any time. Some essential messages (for example, billing and security notices) are part of operating your account and will be sent as long as you have one.

10. Intellectual Property

The Service — including its software, design, text, graphics, logos, and coaching materials — is owned by Eatrivo or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial use, in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service, and you may not use the Eatrivo name or logo without our written permission.

11. Your Content

You own the content you submit to the Service — your intake answers, meal logs, check-ins, messages, photos, and similar material ("Your Content"). You grant Eatrivo a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely as needed to operate, provide, support, and improve the Service for you. This license ends when Your Content is deleted from the Service, except for the minimal legally required records described in Section 8. You are responsible for Your Content and must have the rights to submit it.

12. Third-Party Services

The Service relies on third-party providers, including Stripe for payment processing and the Apple App Store and Google Play for app distribution. Your use of those services may be subject to their own terms and privacy policies — for example, Stripe's terms apply to payment processing, and your app store's terms apply to app downloads and updates. We are not responsible for third-party services we do not control.

13. Termination

You can stop using the Service or delete your account at any time. We may suspend or terminate your access if you violate these Terms, if your use creates risk or possible legal exposure for us or other users, or if we discontinue the Service (in which case we will give you reasonable notice where practicable). If we terminate your account without cause, we will refund the prorated unused portion of your current billing period. Sections that by their nature should survive termination — including Sections 10, 11, and 14 through 17 — survive.

14. Disclaimers of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, EATRIVO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT COACHING WILL PRODUCE ANY PARTICULAR HEALTH, WEIGHT, OR OTHER OUTCOME. RESULTS VARY FROM PERSON TO PERSON.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EATRIVO AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, COACHES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO EATRIVO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

You agree to indemnify and hold harmless Eatrivo and its officers, employees, contractors, coaches, and service providers from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to Your Content, your use of the Service in violation of these Terms, or your violation of any law or the rights of a third party.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules.

Talk to us first. If you have a dispute with us, please email support@eatrivonutrition.com with a description of the issue before filing any claim. We commit to working with you in good faith to resolve the dispute informally, and most issues can be resolved this way. If we have not resolved the dispute within sixty (60) days of your notice, either of us may pursue formal resolution. Any claim must be brought in the state or federal courts located in California, and you and Eatrivo consent to the jurisdiction of those courts.

18. Severability

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you — for example, by email or an in-app notice — before the changes take effect. Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree, stop using the Service and cancel your subscription before the changes take effect. The "Last updated" date at the top of this page always reflects the current version.

20. Contact Us

Questions about these Terms? Email us at support@eatrivonutrition.com.

Registered dietitian nutritionists interested in partnering with Eatrivo can reach us at partners@eatrivo.com.